How Do I Cancel My Prada Order Online?

If you’ve placed an order on Prada’s online store and need to cancel it, you will be happy to know that the process is relatively simple. In this article, we will guide you through the steps to cancel your Prada order online.

Step 1: Log in to your Prada account

The first step is to log in to your Prada account using your email address and password. Once you have successfully logged in, you will be directed to your account dashboard.

Step 2: View Your Order History

Next, click on the “Order History” tab located in the left-hand menu of your account dashboard. This will display all of your previous orders with Prada.

Step 3: Select the Order You Want To Cancel

Scroll down and locate the order that you want to cancel. Once you have found it, click on “View Order” located on the right-hand side of the order details.

Step 4: Cancel Your Order

After clicking on “View Order,” scroll down and click on “Cancel Order” located at the bottom of the page. A pop-up window will appear asking for confirmation of cancellation. Click “OK” to confirm that you want to cancel your order.

Step 5: Check Your Email Confirmation

Once you have canceled your order, Prada will send a confirmation email informing you that your order has been canceled. This email will also include details about any refund that may be due.

Important note: If for some reason, you do not receive a confirmation email within a few hours after canceling your order, contact Prada customer service immediately.

  • If you need further assistance with canceling an online order or have any other questions related to shopping at Prada’s online store, please visit the Prada website for more information.
  • It’s important to note that once an order has been shipped, it cannot be canceled. In such a case, you will need to return the item(s) once you receive them.
  • Also, if your order has already been processed and shipped but you still wish to cancel it, contact Prada customer service immediately and follow their instructions.


Canceling your Prada online order is a straightforward process that can be completed in just a few clicks. Just log in to your account, view your order history, select the order you want to cancel, and click on “Cancel Order.” Remember that it is crucial to act quickly if you need to cancel an already shipped or processed order.