How Do I Cancel My Hermes Collection?

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Are you looking to cancel your Hermes collection? Maybe you’ve had a change of plans or have found an alternative courier service.

Whatever the reason, cancelling your Hermes collection can be done easily and quickly. Here’s how:

Step 1: Check Your Collection Details

Before cancelling your Hermes collection, make sure you have all the relevant details to hand. This includes the date and time of the collection as well as the collection reference number. You should have received these details when you made your booking.

Step 2: Contact Hermes Customer Service

To cancel your Hermes collection, you need to contact their customer service team. You can do this by calling them on their helpline number or by sending them an email.

Phone:

If you prefer to speak to someone directly, call their helpline number at 0330 333 6556. You will be asked for your collection reference number, so make sure you have it handy.

Email:

Alternatively, you can send an email to hermessupport@myhermes.co.uk. In this email, include your collection reference number and a brief explanation of why you need to cancel the collection.

Step 3: Receive Confirmation

Once you’ve contacted Hermes customer service, they will confirm that your collection has been cancelled. They may also provide you with a cancellation reference number for your records.

It’s important to note that if you cancel your Hermes collection less than 24 hours before it is due to take place, a cancellation fee may apply. This fee varies depending on the type of service you booked and can be found in their terms and conditions.

Conclusion

Cancelling your Hermes collection is a straightforward process that can be completed by contacting their customer service team. Just make sure you have your collection details to hand and be aware of any cancellation fees that may apply. By following these steps, you can easily cancel your Hermes collection and move on to your next delivery solution.

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