Are you expecting a package delivery through Hermes courier service and you want to get in touch with your local courier? Whether you have questions about your delivery, need to reschedule or redirect your package, or simply want to give feedback on your experience with the courier, Hermes provides different channels for contacting them. Here are some of the ways you can reach out to your local Hermes courier.
1. Contacting Hermes Customer Service
The first step in contacting your local Hermes courier is by reaching out to their customer service team. You can do this by calling their customer service hotline at 0330 808 5456. This hotline is available from Monday to Saturday between 8 am and 8 pm, and on Sundays from 8 am to 6 pm.
When calling the hotline, make sure that you have your tracking number ready as this is required for verification purposes. Alternatively, if you have an issue with a parcel delivery that has already been made, provide the order number or reference code.
2. Using Hermes Online Chat Support
Another way to contact Hermes customer service is through their online chat support feature. To access this feature, go to the Hermes website and click on the “Contact Us” button located at the bottom of the homepage.
From there, click on “Chat with us”, enter your details and explain what help you need regarding your package delivery.
3. Social Media Support
Hermes also has social media channels where customers can reach out for support. You can contact them through their official Facebook page or Twitter handle @Hermesparcels.
When reaching out through social media channels, try as much as possible to provide all relevant information about your package including tracking numbers or reference codes.
4. MyHermes Mobile App
Another way to access Hermes customer service is through the MyHermes mobile app. With this app, you can track your parcel, redirect your package, or reschedule a delivery.
In case you need help with any of these features or have any questions about your delivery, go to the “Support” section on the app and submit your inquiry.
Conclusion
In conclusion, there are different ways to contact your local Hermes courier for support or inquiries about your package delivery. You can call their customer service hotline, use their online chat support feature, reach out through social media channels, or access their services through the MyHermes mobile app. Whatever channel you choose to use, ensure that you have all relevant information such as tracking numbers or reference codes ready to make it easier for the customer service team to assist you efficiently.