Hermes is a luxury brand that is synonymous with quality and craftsmanship. When you invest in a Hermes product, you expect it to last for a long time.
However, even the most well-made products can experience wear and tear over time. If you own a Hermes bag or accessory, you may be wondering if the brand offers replacement hardware.
What is Replacement Hardware?
Replacement hardware refers to the metal pieces on a bag or accessory, such as the clasps, buckles, and zippers. These pieces can become damaged or worn out over time, especially if the item is used frequently. Replacement hardware allows you to restore your item to its original condition without having to purchase a new one.
Does Hermes offer Replacement Hardware?
Yes, Hermes does offer replacement hardware for its bags and accessories. However, this service is only available through their after-sales department. The after-sales department handles repairs and replacements for all Hermes products.
How to Request Replacement Hardware from Hermes
If your Hermes bag or accessory requires replacement hardware, you will need to contact the after-sales department. You can do this by visiting a Hermes store or by contacting customer service online or by phone.
Once you have contacted the after-sales department, they will provide you with instructions on how to send in your item for repair. You will need to provide details about which piece of hardware needs to be replaced and what type of item it is (e.g., Kelly bag).
After your item has been received by the after-sales department, they will assess it and provide you with an estimate for the cost of repair/replacement. If you agree to the estimate, they will proceed with repairing/replacing the hardware.
How Long Does Replacement Hardware Take?
The timeline for replacement hardware varies depending on several factors such as availability of parts and workload at their atelier but customers usually have their items returned within 6-8 weeks.
Cost of Replacement Hardware from Hermes
The cost of replacement hardware varies depending on the type of item and the specific piece of hardware that needs to be replaced. In some cases, the cost may be covered under warranty, while in others, you may need to pay for the repair/replacement out of pocket.
It’s important to note that Hermes doesn’t provide a fixed price for replacement hardware as each case is unique. You will need to contact their after-sales department for an assessment and an estimate.
Conclusion
In conclusion, Hermes does offer replacement hardware for its bags and accessories through its after-sales department. If you require replacement hardware, you will need to contact the after-sales department and provide details about your item.
You will then receive an estimate for the cost of repair/replacement, which can vary depending on several factors such as type of item and specific piece of hardware that needs to be replaced. While it may not be cheap, it’s a worthwhile investment if you want to keep your Hermes item in top condition.