Does Hermes Have Online Chat?

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Have you ever wondered if Hermes has online chat support? As a luxury brand known for its iconic bags and scarves, it’s no surprise that many customers have questions about their products and services. In this article, we’ll explore whether or not Hermes offers online chat support and how to get in touch with their customer service team.

Does Hermes Have Online Chat Support?

If you’re looking for live chat support on the Hermes website, you may be disappointed to learn that they do not currently offer this feature. However, there are still several ways to get in touch with their customer service team.

Contacting Hermes Customer Service

If you have a question about a product or need assistance with an order, there are several ways to reach out to Hermes customer service. Here are some of the most common methods:

  • Phone: You can call Hermes customer service at 1-800-441-4488 (Monday through Friday, 9am to 6pm EST).
  • Email: You can send an email to customer_service_usa@hermes.com and expect a response within 24 hours.
  • Mail: You can send a letter to the following address: Hermes of Paris Inc., Customer Service Department, 55 East 59th Street, New York NY 10022.

Frequently Asked Questions

If you have a quick question or concern, it may be helpful to check out the FAQ section on the Hermes website. Here are some of the most common questions and answers:

  • How do I track my order? To track your order, simply log into your account on the Hermes website and click on “Track My Order. “
  • What is your return policy? Hermes accepts returns on most products within 30 days of purchase.

    To initiate a return, contact customer service.

  • How do I care for my Hermes products? Hermes provides specific care instructions for each product on their website. Be sure to read and follow these instructions carefully to maintain the quality of your items.

Conclusion

While Hermes may not offer online chat support, there are still several ways to get in touch with their customer service team. Whether you prefer to call, email, or send a letter, they are available to assist with any questions or concerns you may have. Additionally, the FAQ section on their website can be a helpful resource for quick answers to common questions.

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