Have you ever had a negative experience with Hermes? Maybe your package was lost or delivered to the wrong address, or perhaps the delivery driver was rude and unprofessional. Whatever the case may be, it’s natural to want to voice your concerns and complaints.
So, does Hermes have a complaints department? The short answer is yes, they do.
If you need to make a complaint about a Hermes delivery or service, there are several ways to do so. Let’s take a closer look at your options below:
1. Contact Hermes Customer Service
The first step in making a complaint should always be to contact Hermes customer service directly. You can do this by calling their helpline on 0330 333 6556 or by using their online chat service.
When you make contact, be sure to provide as much information as possible about the issue you are experiencing. This will help the customer service representative understand your complaint and provide an appropriate solution.
Tip: It’s always a good idea to keep records of any correspondence you have with Hermes regarding your complaint. This could include emails, chat transcripts, or reference numbers for phone calls.
2. Send an Email
If you prefer not to speak with someone over the phone, you can also make a complaint by sending an email to customer.services@hermes-europe.co.uk.
Again, be sure to provide as much detail as possible about your issue so that your complaint can be dealt with effectively.
3. Use Social Media
Another option for making a complaint is through social media channels such as Twitter and Facebook. You can send a direct message or post publicly on their page detailing your issue.
This can often result in a quicker response time than other methods of contact since social media is often monitored closely by companies.
Tip: Be respectful in your social media interactions with Hermes. Remember that there are real people behind their social media accounts who will be more willing to help if you remain polite and courteous.
4. Submit a Formal Complaint
If you feel that your issue has not been resolved satisfactorily through the above methods, you can submit a formal complaint to Hermes.
To do this, you will need to fill out a complaints form on their website. This form asks for specific details about your complaint and allows you to attach any supporting documents or evidence.
Once your complaint has been received, it will be investigated by the Hermes complaints team and they will aim to provide a resolution within 10 working days.
Conclusion:
In summary, if you have a complaint about Hermes, there are several ways to make your concerns known. You can contact customer service directly, send an email, use social media channels or submit a formal complaint via their website.
Regardless of which method you choose, it’s important to remain calm and respectful in your interactions with Hermes representatives. By providing clear and concise information about your issue, you increase the likelihood of receiving a satisfactory resolution.