Are you wondering whether you can return an item to Hermes? Well, the answer is yes, you can.
However, there are certain conditions that you need to meet to make the return process smooth and hassle-free. In this article, we will guide you through the steps of returning an item to Hermes.
What is Hermes’ Return Policy?
Hermes has a very customer-friendly return policy. If you are not satisfied with your purchase, you can return it within 28 days from the date of delivery. The product must be in its original condition and packaging, and all tags and labels should be intact.
How to Initiate a Return?
To initiate a return, you need to follow these steps:
- Go to the Hermes website
- Login to your account
- Go to the ‘My Orders’ section
- Select the order that contains the item(s) you want to return
- Select the item(s) that you want to return
- Select the reason for returning the item(s)
- Submit your request
Once your request has been submitted, Hermes will send a confirmation email with instructions on how to return your item(s).
How to Pack Your Item(s) for Return?
When packing your item(s), make sure that they are in their original condition and packaging. Also, ensure that all tags and labels are intact. You can use the original packaging or any other suitable packaging material.
Note:
Do not forget to include any accessories or free gifts that came with your purchase.
How Will You Receive Your Refund?
Once Hermes receives your returned item(s), they will inspect them to ensure that they meet the return policy requirements. If everything is in order, Hermes will issue a refund to your original payment method. The refund may take up to 10 business days to reflect in your account.
Conclusion
In conclusion, returning an item to Hermes is easy if you follow the steps outlined above. Make sure that you initiate the return process within 28 days from the date of delivery and pack your item(s) in their original condition and packaging. If you have any questions or concerns, do not hesitate to contact Hermes’ customer service team for assistance.