Can You Return ASOS via Hermes?

Are you wondering if you can return ASOS items via Hermes? The short answer is yes, you can!

In fact, ASOS has partnered with Hermes to make the return process easier for their customers. Here’s everything you need to know about returning ASOS items via Hermes.

How to Initiate a Return

If you want to return an item that you purchased from ASOS, you need to initiate the return process first. You can do this by following these simple steps:

• Log in to your ASOS account.
• Click on ‘My Orders’ and select the order containing the item(s) you want to return.
• Select the item(s) you want to return and choose the reason for the return.
• Print out the pre-paid Hermes returns label that will be generated for you.

Packaging Your Return

Once you have printed out your Hermes returns label, it’s time to package up your items and send them back. Follow these tips for packaging your return:

• Make sure all items are in their original packaging with tags attached (if applicable).
• If the original packaging is damaged or unavailable, use a suitable alternative.
• Include any paperwork or documentation that came with your order (such as an invoice or returns slip).
• Avoid using oversized boxes or excessive packaging material as it may increase shipping costs.

Sending Your Return

Now that your items are packaged up and ready to go, it’s time to send them back using Hermes. Here’s how:

• Affix the pre-paid returns label securely onto your package.
• Take your package to any Hermes ParcelShop or arrange for a courier to collect it from your home.
• Keep hold of your proof of postage until you receive confirmation that your return has been processed.

ASOS Returns Policy

It’s important to note that ASOS has a returns policy that you should be aware of before initiating a return. Here are some key points:

• You have 28 days from the date of receipt to return items for a refund or exchange.
• Items must be in their original condition with tags attached (if applicable).
• Some items are exempt from the returns policy (such as earrings, swimwear, and underwear).
• If you received a faulty or incorrect item, ASOS will cover the cost of the return shipping. Otherwise, you will need to pay for the return shipping yourself.

In Conclusion

ASOS has made returning items via Hermes simple and convenient. By following the steps outlined above, you can initiate a return, package up your items, and send them back with ease. Just remember to check ASOS’s returns policy before initiating a return and keep hold of your proof of postage until your return has been processed.