Have you ever wondered if you could call your Hermes driver? Maybe you have a pressing question about your delivery or need to update your delivery instructions. Whatever the reason may be, it’s important to know if calling your Hermes driver is an option.
The short answer is no, you cannot call your Hermes driver directly. This may come as a surprise to some, but Hermes has a strict policy against allowing drivers to give out their personal phone numbers. This is for safety reasons and to maintain a professional relationship between the company and its customers.
However, this doesn’t mean that you’re completely out of luck when it comes to contacting your Hermes driver. The company offers various ways for customers to get in touch with their drivers and track their deliveries.
Track Your Delivery Online
The easiest way to keep track of your delivery is by logging into the Hermes website or app. Once logged in, you can view real-time updates on the status of your delivery and get an estimated time of arrival. You can also use this platform to update any delivery instructions or make changes to your address.
Contact Customer Service
If you have any questions or concerns about your delivery, you can contact Hermes customer service for assistance. The company offers several ways for customers to get in touch with their support team, including email, live chat, and social media platforms like Twitter and Facebook.
When contacting customer service, make sure you have all the necessary information about your order ready, such as your tracking number and delivery address. This will help them quickly locate your order and provide accurate information.
Use the MyPlaces Feature
Hermes also offers a MyPlaces feature that allows customers to set up safe places or preferred neighbor locations where drivers can leave deliveries if they’re not able to reach the customer directly. You can set up these locations through the website or app and update them as needed.
By using the MyPlaces feature, you can ensure that your deliveries are safely left in a location of your choosing without having to worry about missing the delivery or having to reschedule.
In conclusion, while you can’t directly call your Hermes driver, there are still various ways to stay updated on the status of your delivery and get in touch with customer service. By utilizing these options, you can ensure a smooth and stress-free delivery experience.