Can You Actually Speak to Someone at Hermes?

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Are you struggling to speak with someone at Hermes? You’re not alone.

The delivery company is notorious for its poor customer service, leaving many customers feeling frustrated and helpless. But the truth is, you can actually speak to someone at Hermes – it just takes a bit of effort.

How to Contact Hermes

There are several ways to contact Hermes customer service:

  • Phone: You can call Hermes customer service at 0330 333 6556. However, be warned that the wait times can be long and the quality of service can be hit-or-miss.
  • Email: You can email Hermes at hermessupport@myhermes.co.uk.

    While this option may take longer to get a response, it can be helpful for documenting your correspondence.

  • Social media: You can reach out to Hermes on Twitter (@Hermesparcels) or Facebook (Hermesparcels). They are known to respond quickly on social media, but keep in mind that these channels may not be suitable for more complex issues.

Tips for Getting Through to Hermes Customer Service

If you do decide to call Hermes customer service, here are some tips that may help you get through:

  • Call early in the morning or late in the evening: These are typically less busy times for customer service lines.
  • Be prepared with your tracking number: This will make it easier for the representative to locate your package and assist you with your issue.
  • Be polite but firm: Remember that the representative on the other end of the line is just doing their job. Being rude or aggressive will not help your case.

What to Do if You Can’t Get Through to Hermes

If you’ve tried all the above methods and still can’t get through to Hermes customer service, don’t give up just yet. Here are some other options:

  • Contact the retailer: If you bought something online and it was delivered by Hermes, try contacting the retailer. They may be able to assist you in getting your issue resolved.
  • File a complaint with Trading Standards: If you feel that Hermes has breached their contract or failed to deliver on their promises, you can file a complaint with Trading Standards. This government agency can investigate and take action against companies that violate consumer protection laws.

Conclusion

While it may take some effort, it is possible to speak with someone at Hermes. Whether you choose to call, email, or reach out on social media, remember to be patient and persistent. And if all else fails, don’t hesitate to seek help from other sources such as the retailer or Trading Standards.

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