Returning your Silhouette machine is a simple process when done correctly. Whether you’ve simply changed your mind, or the machine is faulty, you can return your Silhouette with a few steps.
First, contact the manufacturer and explain why you would like to return the machine. The company will then provide instructions on how to proceed with the return.
You will then need to package up the machine in its original packaging and include any extras that were included when purchased, such as USB cables, power cords, and software discs. Make sure to include all of the parts that are necessary for the proper functioning of your cutting machine.
Once you have packaged up the Silhouette machine for return, it is important to include a note inside of the box indicating why you are returning it and any other pertinent information that may be helpful in processing your return. Additionally, make sure to include any receipts or proof of purchase so that you can receive a full refund for the product.
Shipping
When shipping back your Silhoutte machine, make sure to use a shipping method that is trackable and allows you to insure it against loss or damage during transit. Shipping carriers such as UPS and FedEx offer these services at an additional cost but can be worth it if something happens during shipping.
Refunds
Once your Silhouette arrives at its destination safely, it will be inspected by technicians before they determine whether they will accept or deny a refund.
If accepted, you should receive a full refund within 2 – 4 weeks depending on processing times.
Conclusion:
Returning your Silhoutte cutting machine is relatively easy if done correctly by following all steps provided by the manufacturer from packaging up the machine correctly to using an insured shipping method for delivery back. Once received by technicians at their destination they will determine whether they accept or deny a refund which should take between 2 – 4 weeks depending on their processing times.
Can I Return My Silhoutte?
Yes, you can return your Silhoutte cutting machine following all steps provided by the manufacturer from packaging up the machine correctly to using an insured shipping method for delivery back in order to receive a full refund within 2 – 4 weeks depending on processing times.
9 Related Question Answers Found
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