Can I Contact My Hermes Courier?

If you are expecting a delivery from Hermes, you may be wondering if it’s possible to contact your courier directly. The answer is yes, but it’s not always straightforward.

How to contact your Hermes courier

The easiest way to contact your Hermes courier is through the Hermes app or website. Once you have logged in, you can track your parcel and get in touch with your courier directly by clicking on the “Chat with your courier” option.

If you don’t have access to the app or website, you can try contacting Hermes customer service. They may be able to provide you with contact details for your courier or pass on a message for you.

Why would I need to contact my Hermes courier?

There are several reasons why you might want to get in touch with your Hermes courier:

  • To arrange a specific delivery time or location
  • To ask for updates about the status of your delivery
  • To provide additional instructions for delivering your parcel
  • If there is an issue with the delivery (e.g., damaged package)

When should I contact my Hermes courier?

It’s best to only contact your Hermes courier if it’s absolutely necessary. They are usually very busy and may not have time to answer non-urgent queries. However, if you have a specific request or concern about your delivery, it’s worth getting in touch.

Conclusion

In summary, it is possible to contact your Hermes courier directly through the app or website. If this isn’t an option, you can try contacting customer service for assistance. However, it’s important to only reach out if there is a specific need as couriers tend to be busy and focused on delivering parcels.