Can I Claim Compensation From Hermes?

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If you have ever had a package lost or damaged while using Hermes delivery service, you may be wondering if you are entitled to compensation. The good news is that yes, you can claim compensation from Hermes.

However, the process of making a claim can be quite confusing, so in this article, we will guide you through the process and answer some common questions.

What is Hermes?

Hermes is a UK-based courier company that provides affordable and reliable delivery services to businesses and individuals. They offer a range of services including next-day delivery, international shipping and parcel collection.

When Can You Claim Compensation from Hermes?

You can claim compensation from Hermes if your package has been lost or damaged during transit. However, there are some limitations to this policy.

Firstly, you can only claim compensation if you have used one of Hermes’ tracked services. If your package was sent using an untracked service, then unfortunately, you will not be able to make a claim.

Secondly, there are limits on the amount of compensation that you can receive. The maximum amount of compensation for lost or damaged items is £20 for standard delivery and £50 for premium delivery services.

How to Make a Claim

To make a claim with Hermes, first log in to your account on their website. Then navigate to the ‘Support’ section and click on ‘Claims.’ Fill out the form with all necessary information such as tracking number and details about the damage or loss.

Be sure to provide as much detail as possible when making your claim. This includes providing evidence such as photographs of any damage or packaging. The more information you provide, the more likely it is that your claim will be successful.

After submitting your claim form, it may take up to 28 days for Hermes to investigate and respond with either an acceptance or rejection of your claim. If accepted, you will receive compensation in the form of a credit to your Hermes account.

Tips for Successful Claims

To increase your chances of a successful claim, there are a few things you can do:

  • Use a tracked delivery service: As mentioned earlier, you can only claim compensation if you have used one of Hermes’ tracked services. So always opt for tracked delivery services when sending valuable items.
  • Take photos and keep evidence: Before sending your package, take photographs of it and its contents. This will provide evidence in case of damage or loss during transit.
  • Package items securely: Make sure that your items are packaged securely with plenty of padding and bubble wrap to protect them during transit.

Conclusion

In summary, if your package has been lost or damaged during transit with Hermes, then you are entitled to claim compensation. Be sure to use a tracked delivery service, take photos and keep evidence, package items securely, and provide as much detail as possible when making your claim.

We hope this article has helped guide you through the process of claiming compensation from Hermes. If you have any further questions or concerns about the process, don’t hesitate to contact their customer support team.

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