Are you dissatisfied with the services of Hermes, a popular courier company in the UK? Do you have a complaint or grievance that you want to raise with them?
If yes, then this article is for you. In this article, we will discuss how to complain about Hermes and what steps you can take to resolve your issues.
Can You Complain About Hermes?
Yes, you can complain about Hermes if you are not satisfied with their services. As a customer, you have the right to raise your concerns and get them addressed by the company. There are several ways in which you can make a complaint about Hermes.
How to Complain About Hermes
- Contact their customer service team – You can contact their customer service team by phone, email or live chat. Their customer service team is available 7 days a week from 8 am to 8 pm.
- Write them a letter – If you prefer writing your complaint down, then you can send them a letter at their registered office address.
- Use social media – You can also complain about Hermes on social media platforms like Twitter and Facebook. They have an active social media presence and respond to customers’ complaints on these platforms.
What Information Should You Provide When Complaining About Hermes?
When making a complaint about Hermes, it is essential to provide all relevant information related to your issue so that they can address it effectively. Here’s what information you should include in your complaint:
- Your name and contact details
- The tracking number of your parcel (if applicable)
- The date when the issue occurred
- A detailed description of the problem
- The resolution that you expect from Hermes
What Are Your Rights When Complaining About Hermes?
As a customer, you have the right to expect a prompt and satisfactory resolution of your complaint from Hermes. If you are not satisfied with their response or the way they handle your complaint, then you can take further steps to escalate it.
- You can contact the Consumer Ombudsman – The Consumer Ombudsman is an independent organization that helps consumers resolve their complaints with companies. They can investigate your issue and help you reach a resolution.
- You can take legal action – If all other options fail, then you can consider taking legal action against Hermes. However, this should be the last resort and only pursued if you have exhausted all other options.
Conclusion
In conclusion, if you have a complaint or grievance against Hermes, then you should raise it with them by contacting their customer service team, writing them a letter or using social media. Make sure to provide all relevant information related to your issue so that they can address it effectively.
If you are not satisfied with their response or the way they handle your complaint, then you can take further steps to escalate it by contacting the Consumer Ombudsman or taking legal action. Remember that as a customer, you have the right to expect satisfactory services from Hermes and get your issues resolved promptly.