Are you wondering if Versace offers free returns? It’s a common question for those who are new to the luxury brand or are considering making a purchase for the first time. In this article, we’ll explore whether or not Versace does free returns and what their return policy entails.
Does Versace Offer Free Returns?
The short answer is no, Versace does not offer free returns. However, they do offer a return policy that allows customers to return items within 20 days of purchase. It’s important to note that any item being returned must be in its original condition with all tags attached.
How to Initiate a Return
To initiate a return with Versace, you’ll need to follow these steps:
- Contact customer service: Before returning an item, you’ll need to contact customer service by phone or email.
- Provide information: You’ll need to provide your order number and the reason for your return.
- Wait for approval: Once customer service approves your return request, they will provide you with a Return Authorization Number (RAN) and shipping instructions.
- Pack and ship the item: Pack the item securely in its original packaging and include all original tags. Then, ship it back to Versace using the provided shipping instructions and RAN.
Restrictions on Returns
While Versace does allow returns within 20 days of purchase, there are some restrictions to keep in mind:
- Final Sale Items: Final sale items cannot be returned or exchanged.
- Fragrances: For health reasons, fragrances cannot be returned once they have been opened.
Refund Process
Once Versace receives your returned item, they will inspect it before processing your refund. Refunds will be issued to the original form of payment within 14 days of receiving the returned item.
Conclusion
While Versace does not offer free returns, they do have a clear return policy that allows customers to return items within 20 days of purchase. By following their return process and adhering to their restrictions, you can initiate a return and receive a refund for your purchase.