In recent times, there has been a lot of talk about whether or not Marks & Spencer (M&S) uses Hermes for their deliveries. Hermes is a popular courier company that operates in the UK and Europe.
With M&S being one of the biggest retailers in the UK, it’s not surprising that people are curious about their delivery methods. So, does M&S use Hermes? Let’s find out.
What is Hermes?
Before we dive into whether or not M&S uses Hermes, let’s first understand what Hermes is. As mentioned earlier, Hermes is a courier company that operates in the UK and Europe. They offer a range of delivery services, including next-day delivery, standard delivery, and click and collect.
Does M&S use Hermes?
The answer to this question is both yes and no. Let me explain.
M&S has its own delivery network for their online orders called M&S Delivery Service. This service offers next-day delivery to most UK addresses and includes tracking information so customers can keep an eye on their deliveries. However, M&S does use third-party courier companies for some of their deliveries.
One of these third-party companies is indeed Hermes. According to reports by customers who have received deliveries from M&S, some orders are fulfilled by Hermes. However, it’s important to note that this doesn’t mean all M&S deliveries are handled by Hermes.
Why does M&S use third-party courier companies?
You might wonder why a big retailer like M&S would use third-party courier companies like Hermes instead of relying solely on their own delivery network. There are several reasons for this:
- Cost-effectiveness: Outsourcing deliveries to third-party companies can be more cost-effective than maintaining an entire in-house delivery network.
- Faster Delivery: Using multiple courier companies can help M&S offer faster delivery options to their customers.
- Flexibility: Depending on the demand and volume of orders, M&S can use different courier companies to fulfill their deliveries.
What about the complaints against Hermes?
Hermes has been in the news for all the wrong reasons lately. They have faced criticism for their handling of deliveries and have been accused of losing packages, delivering damaged goods, and poor customer service. This has led many people to avoid using companies that rely on Hermes for their deliveries.
However, it’s important to note that not all Hermes deliveries are problematic. Many customers receive their orders without any issues. Additionally, M&S takes customer complaints seriously and works with their courier partners to ensure timely and efficient delivery of their products.
Conclusion
To sum up, M&S uses its own delivery network for most of its online orders but does use third-party courier companies like Hermes for some orders. While Hermes has faced criticism for its handling of deliveries, not all of their deliveries are problematic. M&S takes customer complaints seriously and works with their courier partners to ensure efficient delivery of their products.