Do you have a package that’s being delivered by Hermes and you need to get in touch with them? Whether you have a question or need to report an issue with your delivery, there are a few ways to contact Hermes customer service. Here’s what you need to know:
Contacting Hermes Customer Service
If you have any issues with your delivery or need to speak to someone about your package, there are a few different ways you can get in touch with Hermes customer service. Here are the most common methods:
1. Contact Hermes via Phone
One of the easiest ways to contact Hermes is by phone. You can call their customer service team at 0330 808 5456. They’re available from Monday to Saturday, between 8 am and 8 pm, and on Sundays between 8 am and 6 pm.
2. Contact Hermes via Email
If you prefer to communicate via email, you can send a message to Hermes using their online contact form. To do this, go to their website and click on the “Contact us” link at the bottom of the page. From there, select “Email us” and fill out the form with your details and your query.
3. Contact Hermes via Social Media
Hermes also has a presence on social media platforms like Twitter and Facebook, which can be an effective way to get in touch with them quickly. You can send them a message or tweet at their official accounts (@Hermesparcels) and they’ll usually respond within a few hours.
What Information Do You Need When Contacting Hermes?
When contacting Hermes customer service, it’s important that you have all the relevant information about your delivery ready beforehand. This will help speed up the process and ensure that they can resolve your issue as quickly as possible. Here are some of the details you should have on hand:
- Your tracking number
- Your delivery address and postcode
- The name of the person who placed the order (if it wasn’t you)
- The date and time of your expected delivery
- Any relevant order or reference numbers
What Issues Can You Report to Hermes?
There are a number of issues that you can report to Hermes customer service. Here are some of the most common ones:
- A missing package that hasn’t been delivered yet
- A damaged package that has arrived in poor condition
- A package that has been delivered to the wrong address
- An issue with your tracking information or delivery status
- A complaint about the service provided by your courier or delivery driver
Conclusion
If you need to contact Hermes about a delivery, there are several options available to you. Whether you choose to call them, email them, or reach out via social media, make sure that you have all the relevant information about your delivery ready beforehand. By doing so, you’ll be able to resolve any issues quickly and efficiently.
10 Related Question Answers Found
If you’re expecting a parcel from Hermes and want to get in touch with them, there are several ways you can do so. Here’s what you need to know about how to contact Hermes delivery.
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