Are Hermes the Worst Delivery Company?

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Online shopping has become a norm in recent times. With the ongoing pandemic, it has become even more prevalent.

However, what is equally important is the timely and efficient delivery of products. While many delivery companies have been praised for their excellent service, Hermes is one courier service that has received its fair share of criticism.

What are the common complaints against Hermes

Hermes is notorious for delayed deliveries and lost packages. Customers have reported receiving damaged items or getting a notification that their package has been delivered when it hasn’t. The lack of communication from the company and inadequate customer support have added to the frustration of customers.

The company’s tracking system is also unreliable, with packages often showing no updates until they are out for delivery or already delivered.

Why does Hermes have so many issues with deliveries

The primary reason for Hermes’ poor delivery service is its business model. Unlike other courier services like Royal Mail or DHL that employ their drivers, Hermes contracts self-employed couriers to deliver packages. This means that these couriers are not subjected to strict regulations and can often work under immense pressure to deliver numerous packages in a short amount of time.

This leads to inadequate training and results in poor handling of packages and lack of communication with customers. Furthermore, as self-employed individuals, these couriers do not receive employee benefits such as sick pay or holiday pay.

What can customers do if they face issues with Hermes

If you’re facing issues with your delivery from Hermes, there are a few steps you can take:

  • Contact customer support: Reach out to the company’s customer support team either through phone or email. While it may take some time to get through to them, they can provide you with updates on your package’s whereabouts.
  • Check with neighbors: Sometimes, the package may have been delivered to a neighbor by mistake.

    Check with them before assuming that the package is lost.

  • File a complaint: If you’re not satisfied with the company’s response, you can file a complaint with the company or escalate it to an ombudsman service. This will ensure that your case is heard and can lead to compensation for damages or losses.

Conclusion

Hermes’ poor delivery service has been a topic of discussion for quite some time. While their business model may be cost-effective, it has resulted in inadequate training and poor handling of packages. It’s essential for the company to take responsibility and improve its services to provide customers with timely and efficient deliveries.

As customers, we must also take measures like checking tracking information regularly and communicating any issues promptly to ensure that our packages are delivered on time and in good condition.

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