Are you wondering if Versace offers refunds? Well, the answer is yes, but with some conditions. If you have purchased any product from Versace’s online store or boutique and wish to return it, you are eligible for a refund within 20 days of the purchase date.
Terms and Conditions
1. Condition of the Product: The product must be in its original condition with all tags and packaging intact. Versace reserves the right to refuse a refund if the product is not returned in its original state.
2. Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or a receipt from a boutique.
3. Refund Method: Refunds are made in the same currency and method of payment as the original purchase. If you paid with a credit card, the refund will be credited to your account within 10-14 business days.
Exceptions
- Fragrances: Due to shipping restrictions, fragrances cannot be returned for a refund.
- Customized Products: Customized products cannot be returned for a refund unless the product is defective.
The Return Process
If you wish to return a product to Versace, follow these steps:
1. Contact Customer Service: Contact Versace customer service via email or phone to initiate your return request. Package Your Items: Pack your items in their original packaging with all tags attached. Ship Your Items: Ship your package back to Versace using a carrier of your choice (shipping costs are at your expense).
Note:If you have made a purchase at one of Versace’s boutiques and wish to return it, you must return the item to the same boutique.
Conclusion
In conclusion, Versace does offer refunds within 20 days of purchase under certain conditions. Remember to keep your product in its original condition and provide proof of purchase.
Exceptions include fragrances and customized products. If you wish to return a product, contact customer service and follow their instructions for the return process.
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