Is Hermes Better Than Royal Mail?

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When it comes to shipping and delivering packages, there are many companies to choose from. Two of the most popular options in the UK are Hermes and Royal Mail.

But which one is better? In this article, we will compare the two companies and help you decide which one is right for your needs.

Background

Royal Mail has been around since 1516 and has been a trusted name in the UK postal service for centuries. Hermes, on the other hand, was founded in Germany in 1972 and entered the UK market in 2009. Despite being relatively new to the UK, Hermes has quickly become a well-known name in the parcel delivery industry.

Price

When it comes to pricing, both Hermes and Royal Mail offer competitive rates. However, Hermes tends to be slightly cheaper than Royal Mail for smaller parcels. For example, sending a small parcel weighing up to 1kg with Hermes costs £2.90 while Royal Mail charges £3.70 for a parcel of the same weight.

Delivery Speed

Both companies offer a range of delivery options with varying speeds. Royal Mail offers next-day delivery as well as standard delivery within 1-3 business days. Hermes also offers next-day delivery as well as two-day and three-day delivery options.

Tracking

One area where Hermes really shines is tracking. With their mobile app and online portal, customers can track their packages every step of the way in real-time. Royal Mail also offers tracking but it can be less detailed than what Hermes provides.

Customer Service

Customer service is an important factor when choosing a shipping company as issues can arise during transit or delivery. Both companies have customer service teams that are available via phone or email but some customers have reported that contacting Royal Mail can be difficult due to long wait times.

Conclusion

In conclusion, both Hermes and Royal Mail are reputable companies that offer competitive prices and a range of delivery options. However, if you are looking for a more affordable option for smaller parcels and detailed tracking, Hermes may be the better choice.

On the other hand, if you value a company’s long-standing reputation and reliable customer service, Royal Mail may be the better option for you. Ultimately, it comes down to your specific needs and preferences.

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