If you’ve recently made a purchase from ASOS and need to return a Hermes parcel, don’t worry – the process is simple and straightforward. Here’s what you need to know.
Step 1: Prepare Your Parcel
First, make sure your item is eligible for return according to ASOS’s return policy. Then, pack it securely in its original packaging or a suitable alternative. Be sure to include any paperwork or documentation that came with the item, such as a returns slip or invoice.
Step 2: Create Your Return
To create your return, head to the ASOS website and log into your account. Navigate to the “My Orders” section and find the order containing the item you wish to return. Click on “Return Item” and follow the prompts to fill out the necessary information.
At this point, you’ll be asked to select your preferred return method. Choose “Hermes Collection” from the options provided.
Step 3: Arrange for Collection
Once you’ve selected Hermes as your return method, ASOS will provide you with a unique QR code. You’ll need this code when arranging for collection of your parcel.
To schedule a collection, head to the Hermes website and enter your postcode in the “Book a Collection” section. Follow the prompts to enter your details and select a date and time for collection that works for you.
Step 4: Print Your Label
After scheduling your collection, you’ll receive an email from Hermes containing a link to print out your label. Make sure to print it out and attach it securely to your parcel before handing it over for collection.
Note:
- If you don’t have access to a printer, Hermes will still be able to collect your parcel – simply write down your QR code on a piece of paper and attach it to the parcel.
- If you’re not going to be available for the collection, you can also arrange for someone else to hand over the parcel on your behalf.
Step 5: Hand Over Your Parcel
On the day of your scheduled collection, make sure your parcel is ready and waiting at the designated location. When the Hermes courier arrives, hand over your parcel and they’ll take care of the rest.
Note:
- Make sure to obtain a receipt or proof of collection as evidence that you’ve returned your item.
- If for any reason you need to cancel or reschedule your collection, contact Hermes customer service as soon as possible.
And that’s it! Following these simple steps will ensure a smooth and hassle-free return process for your ASOS purchase via Hermes.
10 Related Question Answers Found
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If you have a query or concern that needs to be addressed by the Hermes head office, there are several ways to get in touch with them. In this article, we will discuss the different channels available for contacting Hermes head office.
1. Contacting Hermes Head Office via Phone
One of the most direct ways to get in touch with the Hermes head office is by phone.
