Are you having trouble with a Hermes delivery in the UK? Whether you need to schedule a pickup, track your package, or file a complaint, there are several ways to contact Hermes customer service. Here are some options:
1. Online Support
One of the easiest ways to get in touch with Hermes is through their online support portal.
To access this feature, simply visit the Hermes website and click on the “Help & Support” tab at the top of the page. From there, you can browse frequently asked questions or submit a specific question using their online form. This method is ideal for non-urgent inquiries and typically receives a response within 24-48 hours.
2. Social Media
Another way to contact Hermes UK is through social media platforms like Twitter and Facebook.
Simply search for “Hermes UK” on either platform and send them a direct message outlining your query or complaint. This method is often quicker than email support but may not be suitable for more sensitive issues.
3. Phone Support
If you prefer to speak directly with a Hermes representative, you can call their customer service hotline at 0330 333 6556 (standard network rates apply). Note that this number is only available from Monday to Saturday between 8 am and 8 pm and on Sundays from 8 am to 6 pm.
4. Live Chat
For more urgent inquiries that require immediate attention, you can use Hermes live chat feature available on their website. This option offers real-time support from a customer service representative who can help resolve any issues quickly.
Tips for Contacting Hermes Customer Service:
- Be prepared with your tracking number or order details.
- Provide as much detail as possible when submitting an inquiry.
- Be polite and patient when speaking with a customer service representative.
- Follow up if you do not receive a response within the timeframe given.
In conclusion, Hermes UK offers several options for contacting their customer support team. Whether you choose to use their online portal, social media, phone support or live chat, always be prepared and provide as much detail as possible to ensure that your query is resolved quickly and efficiently.