How Do I Contact Hermes Support?

Are you having trouble with your Hermes delivery and need to contact their support team? Don’t worry, we’ve got you covered. Here’s a step-by-step guide on how to get in touch with Hermes support:

Step 1: Check the Hermes Website

Before contacting their support team directly, it’s best to check the Hermes website first. They have a comprehensive FAQ section that may answer your question and save you time.

Step 2: Use the Live Chat Feature

If you can’t find your answer in the FAQ section, try using their live chat feature. You can access this by clicking on the “Help Centre” link at the top of their website. This will take you to a page where you can search for an answer or start a live chat session with one of their representatives.

Step 3: Send an Email

If you prefer to communicate via email, you can send a message to Hermes support at hermessupport@myhermes.co.uk. Make sure to include all relevant details such as your tracking number, order number, and any other pertinent information about your delivery.

Step 4: Call Hermes Support

If you need immediate assistance or prefer to speak with someone directly, you can call their support team at 0330 333 6556. Their lines are open from Monday to Friday, between 8am and 8pm and Saturdays between 8am and 6pm.

Tips for Contacting Hermes Support

  • Be prepared with all relevant information about your delivery when contacting them.
  • If using live chat or email, be clear and concise in your message.
  • If calling them directly, make sure to have a pen and paper handy to take notes.
  • Be patient and polite, as their support team is working hard to assist all customers.

In Conclusion

Contacting Hermes support is easy and straightforward. Whether you prefer to use live chat, email, or phone support, they have multiple options available to help you with your delivery questions or concerns.

Remember to be prepared with all relevant information and be patient while waiting for a response. With these tips in mind, you’ll be able to get the assistance you need from Hermes support.