Does Hermes Have Live Chat UK?

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Are you wondering if Hermes has a live chat option available in the UK? The answer is yes!

Hermes, one of the leading delivery companies, offers a live chat service to its customers in the United Kingdom. In this article, we will explore everything you need to know about Hermes’ live chat support.

What is Live Chat?

Live chat is an online customer service tool that allows customers to communicate with a company’s representative in real-time through a messaging platform. It provides an efficient and convenient way for customers to get their queries resolved without having to wait on hold or send emails.

How to Access Hermes Live Chat UK?

To access Hermes’ live chat feature, you need to visit their official website www.myhermes.co.uk. Once you are on the homepage, scroll down to the bottom of the page and click on the “Contact Us” tab. You will be redirected to a new page where you can find several options for contacting Hermes customer service, including email and phone support.

To start a live chat session, click on the “Chat with us” button located at the bottom right corner of the screen. You will be asked to provide your name and email address before being connected with a representative from Hermes.

Benefits of Using Live Chat

There are several benefits of using live chat support over other customer service channels. Some of them are:

  • Quick Response: With live chat, you can expect an instant response from a customer service representative.
  • Efficient: Unlike phone support where you may have to wait on hold for several minutes before getting connected with an agent, live chat allows you to get your queries resolved quickly and efficiently.
  • No Need for Email: With live chat, you don’t have to send emails and wait for a response. You can get your questions answered in real-time.
  • Convenient: Live chat allows you to communicate with customer service representatives from anywhere, anytime, as long as you have an internet connection.

When is Hermes Live Chat UK Available?

Hermes live chat support is available seven days a week from 8 am to 8 pm. You can contact them during these hours for any queries related to your parcel delivery or collection.

Conclusion

In conclusion, Hermes offers live chat support in the UK, which is an efficient and convenient way of getting your queries resolved quickly. To access the live chat feature, visit their official website and click on the “Chat with us” button. Remember that it’s available seven days a week from 8 am to 8 pm.

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